Privacy Policy

At Rich Raw Raised Radiance (“we,” “us,” “our”), your privacy matters. This policy explains what information we collect when you visit richradiance.ca or place an order, how we use it, who we share it with, and the choices you have. We operate from Mississauga, Ontario, Canada.

Information we collect

Information you give us — when you shop, create an account, subscribe, or contact us, we may collect your name, email address, shipping and billing address, phone number, order details, account login, and any messages you send. Payment details are entered at checkout and processed by our payment provider; we do not store full card numbers.

Information collected automatically — like most websites, we collect your IP address, browser and device type, pages viewed, and similar usage data through cookies and analytics to keep the store working and improve it.

How we use your information

• Process, fulfil, and ship your orders, and provide customer support.
• Manage your account and order history.
• Send order updates, and — with your consent — newsletters and offers (you can unsubscribe anytime).
• Improve our products, website, and shopping experience.
• Prevent fraud and meet our legal obligations.

Cookies

We use essential cookies (for example, to keep items in your cart and let you check out), analytics cookies to understand how the store is used, and marketing cookies that may support advertising on platforms such as Google and Pinterest. You can control cookies through your browser settings.

Who we share it with

We never sell your personal information. We share it only with trusted partners who help us run the business, including our payment processor, our shipping and fulfilment provider, our email service for newsletters, our website analytics tool, and advertising partners such as Google and Pinterest. We may also disclose information if required by law.

How long we keep it

We keep your information for as long as needed to provide our services, fulfil orders, and meet legal, tax, and accounting requirements, after which it is securely deleted or anonymised.

Your rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to the personal information we hold about you, ask us to correct it, withdraw your consent, or request its deletion. To make a request, email us at [email protected].

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is fully secure, but we work to keep your data protected.

Children

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the most recent version.

Contact us

Questions about your privacy? Email [email protected].