Shipping & Returns

Everything is handmade fresh in small batches in Canada, so a little care goes into every order before it ships. Here’s what to expect with delivery and returns.

Processing time

Because our products are made fresh, orders are typically prepared and dispatched within 1–3 business days. During launches, holidays, or sales, processing may take a little longer.

Where we ship

We currently ship across Canada.

Shipping rates

• Free shipping on orders over $50.
• For orders under $50, shipping is calculated at checkout based on your delivery address.

Delivery times

Once shipped, most Canadian orders arrive within 3–7 business days, depending on your location. Delivery times are estimates provided by the carrier and aren’t guaranteed.

Order tracking

When your order ships, we’ll email you a confirmation with tracking so you can follow it to your door.

All sales are final

For health, hygiene, and safety reasons, all skincare and cosmetic products are final sale. We are unable to accept returns or exchanges once an order has been placed, so please choose carefully and reach out before ordering if you have any questions — we’re happy to help.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, we’ll absolutely make it right. Email us within 7 days of delivery at [email protected] with your order number and a photo, and we’ll arrange a replacement or refund.

Refunds

Refunds apply only to damaged, defective, or incorrect items as described above. Once approved, refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Questions?

We’re happy to help — reach us at [email protected].